A pipe that has burst
Shut the valve, dial our number, and a plumber will remove the ruptured section, install a fresh length and hold the line under test pressure. Only then does the building get its water back.
Emergency Plumbing in New York
Some plumbing trouble cannot wait for the weekend. If a pipe has let go, a toilet is flooding the bathroom or a drain is pushing sewage back up, Plumbers of New York is the number to call. In an apartment house, a leak that runs too long also lands in the unit below.
Dial us from wherever you are in the state. We start by coaching you through shutting the water off, and a plumber is sent after that. Travel time is not something we can promise, because it moves with the weekday, the hour and the street you live on.
Urgent plumbing problems
Overflowing toilets
If a single toilet is rising, look no further than that toilet. If you flush and the shower floor gurgles, the obstruction is farther down the pipe.
Sewage backing up
Use no sinks, showers or machines. Get children and pets away from the soaked area. We open the line at the cleanout and clear it from there.
A heater that is leaking
Find the cold-water valve above the tank and close it. Then kill the power at the breaker, or set the gas control to off. When the water is coming from a fitting, the fix is quick. When it seeps through the steel shell, the heater has reached the end of its life. Either way, leave the drain valve alone until the plumber has looked, since hot water can scald.
Ice in a pipe
If a tap gives nothing on a bitter morning, ice may be blocking the pipe. Keep torches and open flames away from it. A pipe that has cracked will leak once it warms, so know where the shutoff is before the thaw.
Know your shutoff before the day you need it
A house usually has its main where the water line comes through the foundation wall, in a basement, utility room or crawl space. Wheel handles close clockwise and lever handles turn a quarter. In an apartment, check under the sink and behind the toilet for small stops, and ask the super about the riser valve.
Meanwhile, get rugs, cardboard boxes and anything electrical off the floor. A wet outlet or light fixture is a shock hazard, so leave it alone.
Freezing weather in New York
Across the places on our list, the last ten winters brought roughly 70 to 149 nights at or below 32°F. Unheated mudrooms, garages and crawl spaces give up first. Run the pipe freeze risk checker to see how your home rates.
Frequently asked questions
Do I turn the heater off as well?
Yes, when the heater itself is the source or the main stays closed for hours. Switch off its breaker or gas control, otherwise the burner or the elements can run with no water inside.
Can a small drip wait?
A drip is rarely an emergency, but drips tend to grow. Moisture under a vanity or beside a toilet softens wood quietly for weeks before anyone sees damage. If the fixture has its own little stop valve, turn it, and then arrange the repair.
With the water off, you may still have a repair to arrange. Two common follow-ups have their own pages, water heater repair and installation and drain cleaning. The home page lists the others.
Call us for a free quote
First, is water still coming out? After that, tell us what happened and in which part of the building. A free, personalized quote follows, and nothing obliges you to accept it.
Call (855) 321-3426