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No Hot Water

Shut the fuel or the breaker to the unit and call if you find water underneath the tank or smell gas anywhere near it.

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When this becomes an emergency

What a pro does

Hot water problems in New York homes split along a line most people don't think about, which is where the water itself comes from. On village or city supply the usual suspects are the ones you'd expect: a failed element, a bad thermostat, a thermocouple gone soft, a gas valve that isn't opening. On a well, and a great many homes in the Adirondacks, the Catskills and the farm country between them are on wells, there's more to check. Sediment and iron from a well settle into the bottom of a tank far faster than treated water does, and dissolved iron will foul an electric element until it can barely make heat. So the plumber tends to look at the whole water supply rather than the heater alone. Incoming temperature matters as well. Groundwater arrives near freezing here in late winter, so a heater that coped in September genuinely can't keep up in March, and undersizing shows itself seasonally. The plumber checks recovery rate against household demand before condemning anything. A sound tank gets parts. Where the shell itself is leaking, though, there's no part in the van that fixes that.

Frequently asked questions

Because the water coming in is colder. Groundwater and mains water in New York drop toward freezing by the end of winter, so the heater has a much bigger temperature gap to close on every tank of water. A unit that's borderline in size gets found out every February.
It can shorten its life. Iron, sand and hardness settle in the tank and coat electric elements, which makes them run hot and fail early, and it fills the bottom of a gas tank with material the burner has to heat through. Homes on wells generally benefit from having the tank flushed more often than village supply requires.
Usually not. Milky water that clears from the bottom up as the glass sits is air coming out of solution, which is common after work on a line or on a well system that's drawn in some air. Water that stays cloudy, or that's coloured rather than white, is a different question and worth having looked at.
It depends on what's failed. A thermostat or an element on an otherwise sound tank is straightforward work. Once the tank shell itself is corroding there's nothing to repair, and putting parts into a tank that's already weeping is money spent on a unit that's finished.

No Hot Water?

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