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Plumbing problems we fix
Getting help now
- 1Call: Tell us what’s happening.
- 2Get your estimate: Discuss the job by phone.
- 3Schedule service: Choose an available appointment.

Gates climate
by the numbers
Gates's unique plumbing challenges
About 124 nights a year below freezing, when uninsulated crawlspace lines give out
The oldest blocks in town run plumbing decades older than the newer builds toward Rochester
First frost typically lands around November 1
Seasonal timing
Frost typically arrives around Nov 1, which is the point where a slow drip at a threaded fitting stops being a small problem.
Common questions
It depends on the job and how bad the problem is. That is why the first step is a phone call. Describe the problem and get your free estimate on the phone, with upfront pricing.
Yes, you will.
No forms and no waiting on emailed quotes. One phone call is all it takes.
We have plumbers ready to help families in the community 24/7, but moment-to-moment availability depends on demand. Call to find out how soon we can service your home.
You already know that plumbing problems don't go away on their own. And waiting just increases the risks to your house. Plumbers see this hesitation all the time. Instead of regretting not calling earlier, just make that 2-minute call now and get your free estimate.
People also ask
Yes, and it is worth finding on a calm day rather than during a leak. In most houses it sits near where the line enters the basement or crawlspace, ahead of the meter. Closing it stops the water to the whole house, which is the first thing to do if a supply line lets go.
It can be. Gray polybutylene was installed in a lot of houses and additions built in the 1980s and early 1990s, and the fittings tend to be the failure point rather than the pipe itself. A plumber can identify it and talk through what replacing it involves.
It is a different material with different strengths. PEX flexes, which means it handles hammering and a hard freeze better than rigid pipe, while copper is more resistant to physical damage and to sunlight. Most plumbers here will fit whichever suits the run.
The count matters less than where the pipe runs. A line inside a heated wall is fine through most winters, while the same pipe in a crawlspace, an unheated porch or an exterior wall cavity is the one that splits. Knowing where your main shutoff is beforehand saves a lot of water damage.
Guides for New York homeowners
disclaimer: Plumbers of New York is a free service to assist homeowners in connecting with local service providers. All contractors/providers are independent and Plumbers of New York does not warrant or guarantee any work performed. It is the responsibility of the homeowner to verify that the hired contractor furnishes the necessary license and insurance required for the work being performed. All persons depicted in a photo or video are actors or models and not contractors listed on Plumbers of New York.
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